FREQUENTLY ASKED QUESTIONS
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How long does shipping take?
Standard shipping and processing times are 2-5 business days.
Express shipping and processing are 2-3 business days.
Pick up orders can be picked up as soon as you receive your "Ready for pickup" notification.
Shipping times may be extended during sale or holiday seasons.
What payment methods are accepted?
Debit/Credit, Klarna, Afterpay, and Paypal
What's the difference between Raw and Virgin Hair?
Raw Hair:
- Unprocessed
- Single Donor Hair
- Retains its natural color( each bundle color may vary slightly)
- Retains its natural texture
Virgin Hair:
- Processed
- Multiple donors
- Slightly lower quality than raw hair
Can the hair be curled, straightened, etc?
Yes the hair can be straightened, curled, etc with proper heat protectants.
Is the hair human hair?
Yes, the hair is 100% human hair.
How do I maintain my hair?
- Wash hair using sulfate free shampoo and conditioner
- Use satin pillowcase or hair bonnet to protect hair and avoid frizz
- Keep hot tools at a reasonable temperature to avoid damaging the hair. Use a heat protectant as well
- Use wide tooth comb or paddle brush to detangle hair
- Do not use heavy products on hair to avoid greasy hair and product build up